I just placed an order on your website. Why isn't my debit/credit card charged yet?
After we receive the order, we review each order manually to ensure that the parts are in stock, the part numbers are correct and other errors. If all is good, then we submit your payment for processing and proceed.
How long does my order take to ship out after I place it on your website?
Within one day (or sooner), we send every customer an email informing them of the status of their order, including the estimated shipping & delivery time. If the part is not in stock or there are any other problems with processing your order/payment, we will inform you via email and/or contact you via phone.
Can I call you to check stock or status of my order?
Of course. We are open Monday-Friday during business hours and are here to help you with whatever you need, including stock check, question about fitment, quality or any other issues.
If the part I want is not in stock, how can I get on a wait list?
Please place the order on our website. Since we go through each order manually, we will notify you of the backorder and estimated arrival time. If the arrival time is acceptable to you, we will put the order on a wait list called "awaiting backorder arrival." The best part is that we will not charge your credit/debit card until the part arrives and is ready to ship. If the estimated arrival date is 30 days or longer, we will call/email you to see if you still want the part, when it arrives, before charging your card.
If the part I want is on backorder, when will it arrive?
When we inform you that a part is on backorder, we will also provide you with an estimate arrival date.
What type of payments do you expect?
We accept Visa, MasterCard, American Express, Discover, PayPal, Bank Wire Transfer, Western Union, pre-paid & gift cards (Visa, MC & AMEX), Cashier's Checks, Money Orders and cash (local only).
Do you accept PayPal?
Yes, we do accept payments via PayPal. Please give us a call or email us if you would like to pay via PayPal. We will send you an invoice via PayPal.
Do you accept cash payments?
Yes, only at our local retail store located in Sacramento, CA.
I want to pay with a wire transfer. Who pays the wire fee?
You pay the wire fee. However, we do give discounts to our customers who want to pay with bank wire transfer or Western Union. Any order $500 or more get $15 off and $1000 or more get $30 off.
Do you accept Visa / MasterCard / AMEX giftcards or pre-paid cards?
Yes, we do accept prepaid or gift cards, as long as they have a Visa, MasterCard, American Express or Discover printed on the front side. Not only we accept these cards, we also pay for them. Find out more here.
When can I expect to receive my order after it ships out?
That all depends on where you are located. Average shipping time from California to the east coast is about 4-5 business days, central is about 3-4 business days and west coast is about 2-3 business days. Orders shipping within CA take 1-2 business days to be delivered, after they are shipped out. On the other hand, if the part is considered "special order," such as parts by Sarona Design, then it will ship from NY and will have the opposite delivery time compared to when a part is being shipped from CA.
Do you send shipment tracking numbers?
Yes, we email tracking numbers to every customer, after we receive them from the warehouse. If no email is provided then we will call you with the tracking number.
Why haven't I received my tracking number yet?
If you have been emailed the estimated shipping time and you still haven't received the tracking number, it could be because:
- Check your spam or junk folder. Your email spam filtering may have marked it as spam mail.
- The part has already shipped but we have not been updated yet by the warehouse with tracking a report.
- There is a problem with availability, payment or verification. Please check your email for a notification from us regarding the issue.
Do you offer express or expedited shipping options?
Yes, we do offer expedited shipping. For accurate express shipping costs, please give us a call at 916-366-0230 during our business hours. Please don't send us an email, as it defeats the purpose of "express" shipping.
Do you ship in stock orders the same day?
Yes, upon request, we can ship out in-stock orders the same day the order is placed. Normally, in-stock orders ship the next business day. If you are in a rush, please give us a call to see if your order can be shipped the same day. We will try our best to do so.
I live close to your retail store. Can I pickup a part from your Sacramento location and save on shipping?
Yes, we do allow store pickups for parts that are in-stock at our Sacramento store. You cannot pickup a part if it is not in stock, therefore, please give us a call or email us before expecting to walk-in and pickup the part(s). If the part is not in stock at our retail store and has to be shipped, you may be eligible for a shipping discount. Call us for details.
Do you ship to other countries or accept international orders?
Yes, we do accept international orders. We ship worldwide. Feel free to email us for a shipping quote or place the order via our website.
Do you ship to APO / FPO addresses?
Yes, we do ship to military addresses. Most parts can ship to APO / FPO addresses via USPS, however, some large parts like body kits, bumper, hood, fenders, etc. cannot ship via USPS, as the post office has very strict restrictions on maximum package dimensions and weight. If the package is too large to ship via USPS, then we have to ship the package to an actual physical address, even if it's overseas.
What shipping companies do you use?
Most ground shipments ship via UPS or FedEx ground. Orders shipping to PO Box, APO and FPO addresses can ship only via USPS (post office). Large parts, such as body kits, hoods, large fenders, bumpers, hardtops, etc. can only ship via truck freight (dbSchenker, UPS freight, FedEx freight, SEFL, Estes-Express, Pilot, etc.) which is also considered ground, but delivered in large semi-trucks.
How can I return a part I purchased?
Please review our return policy here.
Do you offer insurance against shipping damage or loss?
Yes, we always include insurance on every part we ship out, against damage or loss.
The part that I ordered arrived damaged. What should I do?
If the part shipped via FedEx or UPS ground service, then just notify us within 48-72 hours or receiving the part. We will file a damage claim and replace the part ASAP.
If the part shipped via truck freight, please follow the "shipping damage policy" listed here.
Do you offer any military discounts?
Yes, we do offer military discounts. Discount is different on every part. To get pricing, please either email or call us with the part number(s).
Where can I find coupons to your store?
Discount coupons can be found here. Some exclusive coupons can be also found on facebook here.
Do you offer repeat customer discounts?
Yes, please give us a call to get discounts and pricing if you have purchased from us in the past.
What is the fastest way to get my question answered?
Give us a call at 916-366-0230
Do you price match?
Yes, we do price match and most of the time we can beat our competitors price. However, there are certain circumstances when we are unable to match/beat our competitors price, such as:
- Competitors price is not advertised, but was given over the phone or via email.
- Competitors price is on similar part, but different brand or part number.
- Competitor is offering the price due to overstock, damages, imperfections or on used parts.
I want to share images or videos of my fixed-up ride. How do I send details?
We would love to make you and your car popular! Please submit images and details of you unique ride on our facebook page here or just email us at [email protected]
How long have your company been in business?
Octane MotorSports has been in business since 2001. With over 16+ years in experience, you can be sure to get the right advice, find the right part at the right price at Octane MotorSports.
Is my credit card & personal information secure with your company?
All sensitive data is transferred SSL encrypted to ensure a security. Our website is PCI compliant and we take additional measures, such as daily PCI scans, to ensure that there are no leaks anywhere.
Do you offer pre-painted parts?
Most parts are not available pre-painted. However, some parts such as APM ram air hoods and factory / custom spoilers by DAR and ESP are available pre-painted at an additional fee.
Do you offer installation?
Currently, we are not offering any installation services. Please contact your local shop or mechanic for such services.
Do you keep all the parts in stock?
We carry over 200,000 parts and it would be impossible to keep all the parts in stock at all times. Some of the parts we carry are "made to order" only and are drop-shipped (shipped directly from the factory/manufacturer to the customer).